01 / Order Cancellation

We accept order cancellations before an order has been shipped or entered production.

Orders successfully cancelled before shipment or production will receive a full refund.

Once an order has been shipped, it can no longer be cancelled. If your order has already entered processing or production, cancellation may no longer be possible.

If you wish to cancel an order, please contact our Customer Support team as soon as possible.

02 / Returns

We accept return requests within 14 days of the date you receive your order.

To qualify for a return, your item must meet the following conditions:

• Be unused, unworn, and in its original condition.
• Be returned in the original packaging.
• Include proof of purchase, such as your order confirmation or receipt.

03 / Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery.

When contacting us, please provide your order number, a description of the issue, and clear photographs of the product and its packaging.

Our Customer Support team will review your request and assist you with an appropriate resolution as quickly as possible.

04 / Return Shipping Costs

Customers are responsible for return shipping costs unless the return is due to an error on our part, such as a damaged, defective, or incorrect item.

• If the return results from our mistake, we will cover the applicable return shipping costs.
• Customers will not be charged shipping costs more than once per order, including returns.
• No restocking fees will be charged for approved returns.

Any applicable shipping charges will be communicated as part of the return process.

05 / How to Return an Item

To help ensure your return is handled correctly, please follow these steps:

1. Contact our Customer Support team at service@modeunora.com to request a return.
2. Provide your order number, reason for return, and any relevant photographs if applicable.
3. Wait for our team to review your request and confirm return authorization.
4. Follow the return instructions and send your item to the confirmed return address.

Returns sent without prior authorization may not be accepted.

06 / Return Address

Our company return contact address is provided below for reference.

07 / Refunds

Once we receive and inspect your returned item, we will notify you by email that your return has been received.

After the inspection is completed, we will inform you whether your refund has been approved.

If approved, your refund will be issued to your original payment method within 5–15 business days.

The exact time it takes for your refund to appear may depend on your bank, card issuer, or payment provider.

08 / Late or Missing Refunds

If you have not received your refund after the estimated processing period, please follow these steps:

1. Check your bank account again.
2. Contact your credit card company, as it may take additional time for the refund to be posted.
3. Contact your bank to confirm whether the refund is still being processed.
4. If you have completed these steps and still have not received your refund, please contact our Customer Support team.

09 / Contact Us

If you have questions about cancellations, returns, or refunds, please contact us using the information below.