01 / Order Processing & Delivery

All orders are typically processed and shipped within 5 business days after an order is placed.

Once your order has been shipped, the estimated delivery time is 10–20 business days, depending on your destination, local carrier services, and customs processing, where applicable.

02 / Order Tracking

Once your order has shipped, you will receive a Shipping Confirmation Email containing your tracking number.

You can use your tracking number to monitor your shipment through the carrier's tracking service or the tracking platform listed below.

Tracking updates may take some time to appear after your order has been dispatched.

03 / Shipping Rates

Shipping costs are calculated during checkout based on your delivery destination, the items in your order, the selected shipping method, and any applicable promotional offers.

The final shipping cost will be displayed before you complete your purchase.

Any customs duties, import taxes, or additional import-related fees imposed by your country or region are the customer's responsibility unless otherwise stated.

04 / Shipping Destinations

We offer shipping to customers worldwide, subject to carrier availability and applicable logistics restrictions.

If we are unable to deliver to your location, our Customer Support team will contact you to discuss available alternatives or arrange a full refund when necessary.

Shipping availability for your destination may also be confirmed during checkout.

05 / Changing Your Shipping Address

If you need to modify your shipping address, please contact our Customer Support team as soon as possible after placing your order.

Address changes must be requested before 11:00 PM PDT on the same day the order is placed and are only possible if the order has not yet entered processing or shipment.

Once processing or shipment has begun, we may be unable to modify the delivery address.

06 / Shipping to a Different Address

You may have your order delivered to an address different from your billing address.

Please enter the correct delivery information during checkout and verify it before submitting your order.

07 / Shipping Methods & Fulfillment

Orders are generally processed on business days, Monday through Friday, excluding weekends and public holidays.

Orders placed during weekends or public holidays will normally begin processing on the next business day.

Depending on product availability and fulfillment arrangements, orders may be dispatched from different warehouse or fulfillment locations, including facilities in the United States, Canada, and Australia where applicable.

Available shipping partners may include FedEx, DHL, UPS, EMS, SF Express, and their local delivery partners.

The shipping carrier used for your order may vary according to destination, product availability, and logistics requirements.

08 / Lost or Delayed Packages

If your package does not arrive within the estimated delivery window, please contact our Customer Support team.

We will work with the relevant shipping carrier to investigate the shipment and help locate your package.

Although carrier delivery times cannot be guaranteed, we will make reasonable efforts to assist you and provide available shipment updates.

09 / Incorrect or Incomplete Shipping Information

Customers are responsible for providing complete and accurate shipping information when placing an order.

We are not responsible for delays, failed deliveries, or additional shipping costs resulting from incorrect or incomplete information provided at checkout, except where applicable law requires otherwise.

If you identify an error after ordering, please notify our Customer Support team immediately. We will make reasonable efforts to update the details if the order has not yet entered processing or shipment.

10 / Customer Support

For questions about shipping availability, tracking information, delivery delays, or address changes, please contact our team.